What Is Order Fulfillment?: An order is considered to be fulfilled only when the returns processing is completed. It can be very easy for a dropshipping business to completely ignore a customer once the product is shipped. However, an efficient return processing system builds customer loyalty.
So, to ensure that your customers are satisfied with your services and remain loyal to you, make sure your delivery service is inclusive of a well-planned return processing system.
There can be multiple reasons for an order to not be shipped like an order to get misplaced, goods to get damaged, or a result of error as the product might be completely different from what the customer has ordered. Even though there was an error from your side, having a seamless return processing system can help you regain your customer’s trust.
Simplify internal process
As much as companies must have the most advanced technology and systems to create a great shipping experience it is also true that most of the time companies might find it difficult to cope up with countless advanced systems and applications. Therefore, companies must have a smooth and clear internal process for everyone to be clear and use technology accordingly. It should always be kept in mind that these apps and advanced services are there to make your internal process easier and shouldn’t be completely dependent upon.
This step includes providing the customer with a hard and soft copy of the return slip. The return slip should have all the information of the customer like the order number, name of the product, etc. This makes it easier for the consumer to return the package only by mentioning the reason for return as everything else is already taken care of.
Better communication with warehouse
Contacting your warehouse should be a matter of minutes. The communication should be quick to make updates on orders being shipped. This will assist to manage inventory levels and stock and will make sure that huge stocks of goods aren’t being shipped randomly. The data and track record of goods delivered and yet to be delivered should be available to you and your team easily so the What Is order fulfillment don’t remain pending.
For improved return processing, it is extremely important to be able to easily find the data of your shipped packages with a click. It should be important to find any package with its location. Barcode scanners and wireless scanners can help you avoid any confusion or error and help you save time and money. Upgraded technology goes hand-in-hand with improved communication with the warehouse. Few companies still believe in being technology-free, however, automating tasks can minimize risks and errors.
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Transparent return processing system
It can be very tempting to hide or manipulate return policies according to your convenience before and after the customer has bought your product. However, this can affect your product’s image in the market in the longer run. Therefore, be a hundred transparent while shipping the products or while returning the packages. The return policy should be fully disclosed before agreeing to take the customer’s What Is order fulfillment?.
Electronic data interchange
Replace paperwork with data! Paperwork tends to misplace easily whereas data can be stored at multiple places and can be found easily. This technique is called Electronic data interchange (EDI), used by several businesses for efficient storage of data.
Speeding up return processing
The queries of the customer must be answered as soon as possible and his goods must be returned quickly. If the goods are damaged they must be replaced within 2-3 business days. It should be mentioned to the customer as well to return the goods due to any damage within 24 hours of delivery.
Keeping customers informed about their parcel at all times
Waiting for the package without any can be very nerve-racking for customers. It can make them feel anxious. Therefore, always ensure that your customers are always being updated with the status of their package. Right from shipping the products from the warehouse to the date of arrival.
An efficient return processing system can improve your customer’s life.